SEC. T-Shirt 4.0

AMATO offers customers a voluntary exchange right within 14 calendar days of receiving their order.

An exchange is only accepted if the item is returned unworn, unwashed, undamaged and in its original condition. All original labels and tags must remain attached to the product.

For an approved exchange, customers may choose between the following options:

• Exchange the same product for another available size; or
• Receive a store credit equal to the purchase value of the returned item, valid for use in the AMATO online store.

Refunds to the original payment method are excluded under this voluntary exchange policy.

Return shipping costs, as well as any costs associated with shipping the replacement item, are borne by the customer, unless the item received was defective or incorrectly delivered.

Custom-made or personalised products, as well as items explicitly marked as “Made to Order” or as special orders, are excluded from the voluntary exchange policy.

To request an exchange, customers must contact AMATO within 14 calendar days of receiving the goods at info@amatomoda.com. Items may only be returned after the exchange request has been confirmed by AMATO.

This voluntary exchange policy does not affect any statutory rights relating to defective or incorrectly delivered goods.